Experience and responsiveness are a must when it comes to excellent service. With an average of more than 25 years of experience, each of our technicians is a professional. A response rate of 2.76 hours (January 1 – December 31, 2009) and an average of 0.56 repair hours means your problems are often solved in under 3 hours and 20 minutes time from when you placed your service call; the fastest in Victoria. With a 6000 sq. ft facility and over half a million dollars of inventory, we have the parts and supplies on hand to do the job today. Our fill rate for the parts and supplies our technicians need is 99% from our own warehouse. The first sale to a new customer is made by a salesperson; a technician makes the following sales thereafter. In our last customer survey 98.7% of respondents would recommend Unity to a business associate or friend. It's all about service.
When selling equipment it is our goal to provide customers, new or returning, with a non-threatening sales approach. Our solutions are based on a review and analysis of our customer's needs and a recommendation that resolves a problem, brings additional benefits or satisfies real needs. Our sales team, consisting of 6 members, is dedicated to finding solutions that suit you best and will see you through the analysis, sale and training from beginning to end. We measure our success as a company by the satisfaction of our returning customers. If we don't provide the right solution today, we probably will not be given a second opportunity tomorrow.
Why not give Unity a chance to show you why a small company based on ethical core values has become a market leader and true business partner. Contact us today for a no-charge office analysis.
- The Fairmont Empress
- Better Business Bureau of Vancouver Island
- Victoria Cool Aid Society